Welcome to the First Lion website. By using the website, creating an account or requesting any service, you agree to these Terms & Conditions.

1. Definitions

• “First Lion”, “we” or “us”: First Lion Artificial Intelligence Company, headquartered in Jeddah, Kingdom of Saudi Arabia.
• “Client” or “you”: any natural or legal person who creates an account or requests a service through the website.
• “Services”: cinematic-quality content creation; automation and intelligent agents; programming and development of platforms, websites and apps; business solutions, business development and consulting; logos, visual identities and motion graphics; prompt engineering; team training and courses — all of them with artificial intelligence — and any other service we provide.

2. Fully remote engagement

• All services are delivered fully remotely. Requests, discussion, contracting, payment, delivery and conversations happen through your account on the website.
• The client undertakes to provide accurate, complete information and materials they are legally entitled to use.

3. Requests and quotations

• The client submits a request through the request form; we review it and send a quotation covering scope, deliverables, timeline, price and payment terms.
• A request is not binding until the client accepts the quotation and signs the agreement electronically on the website.
• Quotations are valid for the period stated in them and may be revised after expiry.

4. Contracting and electronic signature

• Accepting a quotation and signing electronically on the website constitute a binding agreement under the Electronic Transactions Law of the Kingdom of Saudi Arabia.
• A signature record (name, date, time and network address) is retained for documentation.

5. Prices and payment

• Prices are shown in Saudi riyals unless stated otherwise; VAT is added where applicable.
• Payment is made through the website with the electronic payment methods available on the invoice page, or by bank transfer to our account with the transfer receipt uploaded.
• Work starts after the agreed advance payment is received; final files are released after full settlement.

6. Execution, delivery and revisions

• Delivery takes place inside your account on the website within the agreed timeline.
• Each quotation includes a defined number of revision rounds; additional revisions or scope changes are priced separately.
• The client is responsible for delays caused by late materials, feedback or approvals.

7. Intellectual property

• Rights to the final outputs transfer to the client as agreed in the contract and upon full payment.
• Tools, methodologies, prompts, templates and internal assets remain our property.
• We do not publish a client's work on our accounts without their consent (as in packages that include publishing on our accounts).

8. Privacy and non-disclosure

We protect our clients' privacy, honor non-disclosure agreements in both directions and never use any client's materials in other work or in marketing without written permission. Details are set out in the Non-Disclosure Policy published on the website.

9. Limitation of liability

• We exercise the highest professional care, noting that AI outputs are subject to the capabilities and limits of the tools available at the time of execution.
• Our liability shall in no case exceed the amounts actually paid for the service in question.

10. Cancellation and refunds

Cancellations and refunds are governed by the Cancellation & Refund Policy published on the website.

11. Complaints

Any complaint can be raised through the ticket system in your account; we commit to responding within two business days.

12. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Jeddah have jurisdiction over any dispute arising from them.

13. Changes

We may update these terms; updates take effect from the date they are published on the website.